Terms of service
1. Introduction
Welcome to Grainelle. These Terms of Service govern your access to and use of our website, products, and services. By accessing Grainelle.casa or placing an order, you agree to comply with these Terms.
2. Eligibility
You must be at least 18 years old or have the permission of a parent or legal guardian to use our website and purchase products.
3. Products
We specialize in unfinished wooden craft supplies, DIY materials, wooden blanks, miniature accessories, decorative plaques, and related creative products.
We strive to present products as accurately as possible. However, due to monitor settings, lighting conditions, and the natural characteristics of wood, slight variations in color, grain, texture, or dimensions may occur.
4. Pricing
All prices displayed are listed in the applicable currency shown during checkout.
Prices may change without prior notice.
We reserve the right to correct pricing errors, cancel incorrect listings, or refuse orders affected by technical mistakes.
5. Orders
After placing an order, you will receive an order confirmation email.
Acceptance of your order occurs only after payment has been successfully processed and your order has entered fulfillment.
We reserve the right to cancel or refuse any order when necessary, including cases involving payment verification issues, suspected fraud, inventory shortages, or pricing errors.
6. Shipping
We offer free worldwide shipping.
Estimated delivery time is 7–14 business days, although delays caused by customs, weather conditions, holidays, or shipping carriers may occasionally occur.
Delivery estimates are not guaranteed.
7. Returns and Refunds
Our Return & Refund Policy forms part of these Terms.
Eligible products may be returned within 30 days after delivery according to our Return & Refund Policy.
8. Intellectual Property
All content available on Grainelle.casa, including text, graphics, images, product descriptions, logos, branding, website design, and other materials, is the property of Grainelle or its licensors and is protected by applicable intellectual property laws.
Unauthorized copying, reproduction, modification, distribution, or commercial use is prohibited without written permission.
9. User Responsibilities
You agree not to:
- Violate applicable laws.
- Submit false information.
- Attempt unauthorized access to our systems.
- Interfere with website functionality.
- Upload malicious software or harmful content.
- Misuse our services.
10. Limitation of Liability
To the maximum extent permitted by law, Grainelle shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our products or website.
Our maximum liability shall not exceed the amount paid for the applicable order.
11. Privacy
Your personal information is handled in accordance with our Privacy Policy and applicable data protection regulations.
12. Governing Law
These Terms shall be governed by the applicable laws of the Province of British Columbia and the federal laws of Canada.
13. Changes to These Terms
We reserve the right to update or modify these Terms at any time.
The latest version will always be available on Grainelle.casa. Continued use of our website constitutes acceptance of any updates.
14. Contact Information
If you have any questions regarding these Terms of Service, please contact us:
Grainelle
Website: Grainelle.casa
Email: support@grainelle.casa
Phone: +1 (604) 278-9342
Address:
1-2505 Sunset Dr
Kamloops, BC V2C 4K1
Canada