Shipping policy

Thank you for choosing Grainelle. We are committed to delivering premium wooden craft supplies to creators around the world in a reliable, transparent, and timely manner.

Worldwide Free Shipping

Grainelle proudly offers FREE standard shipping on all orders worldwide. There are no minimum purchase requirements or hidden shipping fees.

Our goal is to make quality crafting materials accessible to hobbyists, artists, educators, and makers everywhere.

Order Processing

Orders are processed within 1–3 business days after payment has been successfully confirmed.

During periods of high demand, holidays, or promotional events, processing times may occasionally require additional time. If any significant delay occurs, we will notify you via email.

Orders are processed Monday through Friday, excluding weekends and public holidays.

Estimated Delivery Time

Standard Delivery:

7–14 Business Days

Delivery estimates may vary depending on:

  • Destination country
  • Customs clearance
  • Local postal services
  • Weather conditions
  • Peak shipping seasons
  • Public holidays

Although most deliveries arrive within the estimated timeframe, occasional delays outside our control may occur.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number.

Tracking information may require 24–72 hours to become active after shipment.

If you experience any issues locating your tracking details, please contact our support team.

Shipping Destinations

We currently ship to customers across most countries and regions worldwide.

In rare situations where shipping restrictions prevent delivery to a particular location, we will contact you promptly to arrange an alternative solution or issue a full refund.

Customs, Duties & Taxes

Depending on your country's regulations, customs duties, taxes, or import fees may apply.

These charges are determined by local customs authorities and remain the responsibility of the customer.

Grainelle has no control over these charges and cannot estimate their amount.

Incorrect Shipping Information

Please ensure that your shipping information is complete and accurate before placing your order.

Grainelle is not responsible for delays or failed deliveries caused by:

  • Incorrect addresses
  • Missing apartment or unit numbers
  • Invalid postal codes
  • Incorrect recipient information

If you notice an error after placing your order, please contact us immediately. We will do our best to update your information before shipment.

Lost or Delayed Packages

If your package appears delayed or cannot be located, please contact us.

We will work closely with the shipping carrier to investigate the shipment and provide an appropriate solution whenever possible.

Customer satisfaction remains our priority throughout the shipping process.

Damaged Deliveries

If your order arrives damaged, please notify us within 7 days after delivery.

Including clear photos of both the packaging and the product allows us to process your claim more efficiently.

Depending on the circumstances, we may provide:

  • A replacement item
  • A full refund
  • A partial refund
  • Another suitable resolution

Contact Us

If you have any shipping questions, please contact:

Grainelle

Website: Grainelle.casa

Email: support@grainelle.casa

Phone: +1 (604) 278-9342

Address: 1-2505 Sunset Dr, Kamloops, BC V2C 4K1, Canada