Refund policy

Thank you for shopping with Grainelle.

Your satisfaction is important to us. We understand that sometimes a product may not meet your expectations or your plans may change. For that reason, we proudly offer a straightforward 30-day return and refund policy designed to make your shopping experience worry-free.

30-Day Return Guarantee

You may request a return within 30 calendar days after receiving your order.

To be eligible for a return, products should:

Be unused or only minimally handled.
Be returned in their original condition whenever possible.
Include original packaging if available.
Not show signs of intentional damage or misuse.

We understand that packaging may occasionally be opened for inspection. Opening the package alone does not affect your eligibility.

Free Returns

Grainelle provides free return service for eligible products.

If your return request is approved, our support team will provide detailed return instructions. Please do not send products back without contacting us first, as this may delay processing.

Refunds

After we receive and inspect your returned item, we'll notify you of the refund status.

Approved refunds are issued to your original payment method.

Most financial institutions complete refund processing within 5–10 business days, although processing times may vary depending on your payment provider.

Damaged, Defective or Incorrect Items

If your order arrives:

Damaged during transit
Defective
Incorrect
Missing components

Please contact us within 7 days of delivery.

Including clear photographs of the issue helps us resolve your case much faster.

Depending on the situation, we may offer:

A replacement
A full refund
A partial refund
Another appropriate solution

at no additional cost.

Order Cancellation

Orders may be cancelled before shipment.

Once an order has entered the shipping process, cancellation may no longer be possible. In such cases, you may request a return after delivery under this policy.