Contact information
Thank you for visiting Grainelle.
Whether you're planning your next DIY project, need assistance with an order, or have questions about our products, we're always happy to help. Our customer support team is committed to providing friendly, reliable, and timely assistance to ensure you have the best possible shopping experience.
Our Commitment
At Grainelle, we believe that excellent customer service is just as important as offering quality products. Every inquiry receives our full attention, and we strive to respond with clear, helpful, and personalized solutions.
If you need support regarding product details, order status, shipping information, returns, refunds, or general questions, please don't hesitate to contact us.
Customer Support
Website
Grainelle.casa
Phone
+1 (604) 278-9342
Business Address
Grainelle
1-2505 Sunset Dr
Kamloops, BC V2C 4K1
Canada
Business Hours
Monday – Friday
9:00 AM – 6:00 PM (Pacific Time)
Emails received outside business hours will be answered on the next business day.
Most customer inquiries receive a response within 24 business hours.
To Help Us Assist You Faster
When contacting us about an existing order, please include:
- Full Name
- Order Number
- Email Address used during checkout
- A brief description of your inquiry
Providing complete information allows us to resolve your request more efficiently.
We appreciate your trust in Grainelle and look forward to helping you with every stage of your creative journey.